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A Renter’s Guide to Online Reviews

Fort Worth Renter Looking at Online Reviews on Their PhoneWhen selecting a new Fort Worth rental home, there are likely to be several online reviews of apartments and single-family rental property management companies. Although these reviews can help give you an idea of what to expect from a property, it’s crucial to know how to evaluate them correctly. Not all reviews are created equal; occasionally, they can be misleading or false. Here are some tips for reading and assessing online apartment reviews effectively.

Not all online reviews are accurate

The first consideration regarding online reviews is that they may not all be genuine. Some may even be fabricated and posted by trolls or the landlord or property management company to boost their image. Additionally, some opinions may be exaggerated in either direction, positively or negatively, due to factors unrelated to the property or even the landlord. When reading reviews, look for those that seem to be from reputable sources, such as from current or past tenants with verifiable profiles. Disregard the rest.

How to read and assess a review

Once you understand how to determine verified reviews, you must read and assess them effectively. You can evaluate a review using the following guidelines:

  • Look at the language and tone used by the reviewer. Are they presenting specific, detailed examples, or are their complaints vague and general? Is the reviewer emotion-driven or sharing a more objective analysis of their experience? Search for reviews that highlight both positives and negatives about the property. A review with only glowing praise or harsh criticism may not be as trustworthy.
  • Don’t just focus on the star rating. Dig deeper into the specific comments and criticisms made in the review. Are they valid concerns or easily fixable issues?
  • Look for patterns in multiple reviews. Do specific issues come up repeatedly? Are they mostly positive or negative? Did the landlord respond to the review, try to make things right, or thank the reviewer for their review? This can help you get a better picture of the overall experience at the property.
  • Keep in mind your priorities and preferences when reading reviews. A negative review about noise levels may not be as relevant to you if you work from home and don’t plan on having several visitors. Something that may be a dealbreaker for one person may not be as meaningful to you.

Examples of good and bad online reviews

A positive review may include specific property attributes and personal experiences, such as “The management team is very responsive and accommodating. They fixed a plumbing issue in my unit within 24 hours.”

A poor review may be overly harsh or vague, for example, “This place is a nightmare. Do not move here.” The latter lacks specific examples or evidence to justify their claims. Always analyze the language and tone used in a review and the source of the review when determining its credibility.

The importance of evaluating reviews correctly

It’s significant to properly evaluate online reviews when hunting for a new rental property. Inaccurate or fabricated reviews can give you a false impression of the property and lead to potential issues and regrets in the future. Before committing to a property, consider visiting it in person to get a first-hand look at the rental and chat with the landlord or Fort Worth property management company.

On the whole, remember to take online reviews with a grain of salt and utilize them as one tool in your rental decision-making process. You can make a more informed decision and perhaps have a greater rental experience by correctly assessing reviews.


Are you in the market for a new rental home? Contact Real Property Management Engage to view great listings in your area! You can also browse our rentals online.

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